Customer Success Manager

Operations Platform for the Short-Term Rental Industry • New York City (On-site)

Location

New York, NY — on-site, 5 days a week

Compensation

$100k–$130k + equity · On-site in NYC

About the company

Our client is a seed-stage company building the most comprehensive operational system for the short-term rental industry, bringing property operations, guest experience and back-office workflow into one platform. They are a small team in New York, and AI is woven through how the company itself works day to day, not just the product.

The role

This is a hands-on customer success seat at an early-stage company, focused on onboarding and implementation rather than pure account management. You would take new customers from signed to live, manage a high volume of accounts, and be the person who makes the platform actually work inside a property operator's business. It suits someone who likes owning the messy operational detail of getting customers running, and who is comfortable building the playbook rather than following one.

What you'll do

Own customer onboarding and implementation from signed to fully live
Manage a high volume of accounts without letting the detail slip
Be the operational bridge between the product and how property operators actually run
Build the onboarding playbook as you go rather than inheriting a defined process
Use AI tools daily to draft, summarise and automate the repetitive parts of the job

What we're looking for

These are hard requirements. Check each one that applies to you.

1–3 years in SaaS customer onboarding or implementation — not a pure sales or GTM background
I've owned high-volume customer management and kept the detail straight
I'm based in New York City and want to be in the office 5 days a week
I need no visa sponsorship — this client cannot sponsor
I do well in an early-stage environment where the process isn't defined yet, rather than needing a large established team
I use AI tools daily — drafting, summarising and automating are already part of how I work

Please note: every item above is a hard requirement for this role. Applications that don't meet all of them will be rejected. We recommend applying only if you check every box.

Don't check every box? No worries — submit your info here and we'll keep you in mind for roles that could be a better fit.

Submit Your Info

Nice to have

Background in hospitality, property management or PropTech
Experience at an early-stage startup, from seed through Series B
Owned high-volume customer management, such as customer success consulting

Tech stack

HubSpot, Notion, Zapier and Zendesk, plus daily use of AI assistants for drafting, summarising and automation.

Compensation & logistics

$100k–$130k + competitive equity
On-site in New York City, 5 days a week — you must be based in NYC
No visa sponsorship available
1 hire planned

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