Growth Manager, Marketplace

About the company

Our client is a seed-stage New York startup building a marketplace that lets sales representatives make a career out of cold calling, supported by AI coaching and prospecting tools. The model is unusual: the company supplies the products to sell, the scripts and the coaching, and the marketplace supplies the callers.

The role

You would coach and manage a cold-calling floor that starts at roughly twenty-five representatives sourced through agencies and is meant to grow towards hundreds. You would own the call scripts and onboarding for more than twenty-five products across verticals such as HVAC, dental and hospitality, work with engineering on the AI coaching system that scores and improves calls, and quality-check the meetings the floor books. It is a hands-on operating job with a build component: the coaching you do by hand is the specification for what the system learns to do.

What you'll do

• Coach and manage a cold-calling floor, starting at around twenty-five representatives and scaling towards hundreds
• Own call scripts and onboarding for more than twenty-five products across verticals such as HVAC, dental and hospitality
• Work with engineering on an AI coaching system that scores calls and improves rep performance
• Quality-check the meetings the floor books, and tighten the process behind the misses
• Optimise rep performance with real coaching rather than dashboards alone

Nice to have

• Founder experience, or having scaled a sales organisation from zero to one
• Experience in a labour marketplace or gig-economy business
• Having worked with outsourced or agency-sourced sales teams

Tech stack

Sales engagement and dialling tooling on the rep side, and an in-house AI coaching system on the product side that you would help specify with the engineering team. The work is operating and coaching rather than engineering, but the expectation is that you can describe what good looks like precisely enough for a system to learn it.

Compensation & logistics

• $160k–$200k
• On-site in New York five days a week
• The client cannot sponsor a visa, so you need to be legally authorized to work in the US and not need visa sponsorship now or in the future
• One hire on this role
• Interview process: a 30-minute screen with the Head of People, a one-hour interview with the growth team, then a two- to three-hour on-site final in New York covering a growth plan and a coaching role-play or case
• Full-time